FAQs — Bondi VA

Question 1

How do I get started with Bondi VA?

Accepted Answer

It's simple — book a free discovery call and we'll take it from there. We'll learn about your business, recommend the right services, match you with a suitable VA, and have you up and running within a few business days.

Question 2

How long does it take to get started?

Accepted Answer

Most clients are matched with a VA and begin work within 3–5 business days of their discovery call. We move quickly because we know your time is valuable.

Question 3

Do I need to sign a long-term contract?

Accepted Answer

No. Bondi VA operates on a month-to-month basis with no lock-in contracts. You can scale up, scale down, or cancel at any time. We believe in earning your business every month.

Question 4

What if I'm not sure which services I need?

Accepted Answer

That's exactly what the discovery call is for. We'll listen to what's slowing you down and recommend the right combination of services for your business. You don't need to have it all figured out before you reach out.

Question 5

Will I work directly with my VA?

Accepted Answer

Yes. You communicate directly with your dedicated VA — no layers of account managers or ticketing systems. We believe direct communication produces better results and builds a stronger working relationship.

Question 6

How do I communicate with my VA?

Accepted Answer

We work with whatever communication tools suit you best — email, phone, Slack, Microsoft Teams, WhatsApp, or any other platform you prefer. We adapt to your workflow, not the other way around.

Question 7

What hours does my VA work?

Accepted Answer

We discuss your preferred working hours during onboarding and match you with a VA whose availability aligns with your needs. Whether you need support during standard business hours or outside them, we can accommodate.

Question 8

What if my VA is unavailable or sick?

Accepted Answer

We have backup cover in place so your work doesn't stop. If your dedicated VA is unavailable, we ensure continuity of service with a briefed team member who can step in without disruption.

Question 9

Can I give my VA access to my systems and tools?

Accepted Answer

Absolutely. Your VA can work within your existing CRM, email platform, calendar, project management tools, and any other systems you use. We sign NDAs and take data security seriously.

Question 10

What services does Bondi VA offer?

Accepted Answer

We offer prospecting and cold calling, lead generation, appointment setting, real estate administration, buyers' agent support, mortgage broker support, CRM management, and general administration. Visit our Services page for full details on each.

Question 11

Can my VA handle tasks not on your services list?

Accepted Answer

Quite possibly. Our services list covers our core offerings, but we're flexible. If you have a specific task in mind, mention it during your discovery call and we'll let you know if it's something we can accommodate.

Question 12

Do you specialise in any particular industries?

Accepted Answer

Yes — we have deep experience in real estate agencies, buyers' agencies, mortgage broking, property management, finance and lending, and trades and service businesses. That said, we work with a wide range of Australian businesses.

Question 13

Can I use Bondi VA for just a few hours a week?

Accepted Answer

Yes. We're flexible on hours and can work with you on a part-time basis. Many clients start small and increase their VA's hours as they see the value. We'll recommend a starting point based on your needs.

Question 14

How does pricing work?

Accepted Answer

Pricing is based on the services you need and the hours involved. We provide a clear, transparent quote after your discovery call — no hidden fees, no surprises. Contact us or book a call to get a tailored quote for your business.

Question 15

Are there any setup fees?

Accepted Answer

No. There are no setup fees or onboarding charges. You only pay for the VA support you receive.

Question 16

How and when am I billed?

Accepted Answer

Billing is monthly in advance. We provide a clear invoice at the start of each billing period so you always know exactly what you're paying for.

Question 17

Can I change my plan or hours?

Accepted Answer

Yes, easily. You can increase or decrease your VA's hours with reasonable notice. We're designed to flex with your business — busy periods, quiet periods, and everything in between.

Question 18

Is my business information kept confidential?

Accepted Answer

Absolutely. We take confidentiality seriously. All Bondi VA team members sign NDAs, and we have strict data handling policies in place. Your business information is never shared with third parties.

Question 19

Is it safe to give my VA access to my accounts and systems?

Accepted Answer

We recommend using secure password management tools (like LastPass or 1Password) to share access without exposing your actual credentials. We're happy to advise on best practices for securely onboarding your VA.

Frequently Asked Questions

Getting Started

Working With Your VA

Services & Scope

Pricing & Billing

Security & Confidentiality

Still have questions?